Testimonials

If you are really in the market to buy a home, then Susan Borochov is THE ONLY WAY TO GO. She got us in escrow multiple times! If you think it is not possible to buy a home right now, IT'S POSSIBLE WITH SUSAN! Let her show you how. Susan has made our family's dream of owning a home in Hawaii, a true dream come true. Before starting the process, the road before us seemed intimidating and scary. However, Susan walked us through this whole process with ease, professionalism, care, empathy and persistence. We started our journey in the beginning of June. We knew what we qualified for and sought out to find our first family home. Susan was readily available to meet us at each open house, VERY responsive to our questions and guided us through the process every step of the way. One week into the process, we were in escrow! The seller accepted our offer! We felt safe and protected under Susan's guidance because she was always 10 steps ahead. She quickly noticed that reserves for that particular property were low and encouraged us to dig deeper into the situation. AND ARE SO GLAD WE DID. We were able to uncover that the property was under litigation. Susan moved quickly. She didn't care about all of the paperwork, she didn't care about the extra driving and she answered small and big questions. Why? Because she wanted to know that my family and I were taken care of. My husband and I, along with my two young daughters were nervous about what was to happen next, but confident to trust the process as we knew we had Susan leading the way. So the search continued and in less than a week we were in escrow for another property! I honestly do not think I can think of any other realtor on this island that could pull off what Susan did for us. She worked quickly, connected well with the seller's realtor AND MADE IT HAPPEN. We were not even the highest offer. But somehow, some way she made it happen. We cannot stress how much money, time and energy Susan saved us. This is a HUGE lifetime expense and Susan could have easily just 'made the sale'. But no, Susan TRULY cared for our family making sure that we were set in a home that made sense for us. Almost as if she were a part of our family. Having someone like Susan in your corner truly represents the spirit of Aloha. What Hawaii truly represents- the act of giving , serving and love. It is apparent that Susan loves what she does. We started the process in June and today, I can happily share that we closed on our home on August 17th. As I am writing this, we are in our very first home to call our own. We owe this to Susan. I will never forget this experience. It's once in a lifetime you meet people who at the core of them truly want to help people. Susan saw a local family who was ready to buy a home and did everything in her power to make it happen. I have co-workers and friends who are still trying to find their home. I feel bad for them, because they don't have Susan. Susan says YES to challenges, she says YES to families who are intimated or scared, she shows you it can be done and she does it all with a beautiful smile. Susan, we are forever grateful for you. You have encouraged our family to pass on your spirit. The spirit of giving with joy and Aloha.

I am so grateful to Susan and felt the only way I can show my appreciation is to write this review to share. I first met Susan years ago when she sold my neighbor's home next door to me. I watched as she prepared and staged their home and guided my neighbors to do simple things so they can get the best price possible. Well, it worked, and my neighbors were extremely happy and grateful to Susan. She also sold them their replacement home. Susan has since represented me selling my 4 other properties I built over the years and now, fast forward to today, I had to face the reality of hiring Susan to help me sell what I thought was my forever home. Things happen and times change. I moved to the mainland. Because I was gone so long I had a lot of deferred maintenance and unfinished work that I didn't get a chance to complete. Susan jumped right in and assisted me using her seasoned and reasonable vendor contacts to get me estimates for things such as: completing my interior and exterior stairs, painting, hiring a landscaper, picking out plants, adding a fence, pressure washing, rebuilding my trellis, having her tile vendor replace a few missing pool tiles, repairing my roof flashing, completing my bathroom, getting her cleaners in and so on. She was a fantastic source while providing me guidance and suggestions as well as getting down and dirty herself to help me get my house ready to put on the market. Over the course of a few+ months, she painstakingly managed the vendors and showed up almost every morning and afternoon sending me video progress updates as well as picking up material. They all had a good rapport and everyone was motivated to help me. Susan went above and beyond her call of duty and it was a lot of work! When you hire Susan, you get her in person all the time. She has her team behind the scene because your Realtor is the one who can do the job the best and represent your home. Susan then expertly staged my home with her furnishings, truly highlighting its best features and my ocean view. That was also a lot of work since my home was 4200 sqft of living. Her video, photos and drone shots were incredible and her team did a great job! I didn't even recognize my home. I went into escrow in 8 days and received a few full price offers in today's market, and..., my home was located in an area that is more country living. She was exceptionally thorough and professional through the whole escrow (as usual), always keeping me updated on timelines and the potential possibilities. Susan's strength to assist and negotiate through the escrow respectfully to the buyers, while fully representing my best interest so all parties walked away satisfied. I know this doesn't always happen, but her efforts including the personalities of all parties made everything work out! Susan has even been there after the sale with additional questions from the buyers and a few repairs that unfortunately happened after the sale.The buyers also appreciated Susan and they enjoyed working with her, we ended up becoming friends after the closing. My neighbors are also happy with the new owners of my home. My final comment, Susan was consistently available and responsive to answering any questions 7 days a week. She always made me feel like I was her most important client, or even that I was her only client. She is not only positive, she's compassionate, very knowledgeable with the market, and an exceptional Realtor/friend. I am so pleased with the sale of my home and I'm grateful to Susan for all her efforts! Her love of her work radiates and she excels way beyond expectations and embodies positive problem solving professionalism. Susan became a friend as soon as we met many years ago, and the trust and friendship between us will always be there.

She goes above and beyond to help her client! Knows the system inside and out to get the job done. She worked with multiple offers to get us the best deal and knew the market well

It’s not the first time we can rate Susan 5 star. Her work ethics is exceptional. She is only a phone call away when I had questions. She is knowledgeable with what she do. Her team is the dream team. She will go beyond to help her clients. Most especially, when she helps, she treats you like her own family . This is what makes her special so special. I would recommend Susan to all my family who is looking for a home. Thank you Susan for everything.

We wouldn’t have gotten this house in this crazy market without Susan’s wealth of knowledge of the local market, her patience with us and her professionalism when dealing with the sellers agent. She really is the best in the business and we feel lucky that we got to work with her. She didn’t miss one beat, always three steps ahead, we were truly impressed and amazed at her craft. Cannot recommend more highly.

Susan by far has been the most professional realtor I have ever worked with, from A to Z she keeps all aspects in focus and completes all tasks or reminders of tasks to all parties involved in your Realestate process in check to fulfill all timelines of your transaction are met, her attention to detail far surpassed my expectations in every way and I would not hesitate to refer or hire her again. Thank you Susan Borochov for being a true professional.

My husband and I purchased our first condominium on 5/30/2008. We had been renters for many years prior, but once all the children became adults, we decided to downsize upon retiring. We interviewed many realtors and a friend recommended Susan! We are indebted to her forever! We just knew that we could trust her and she never disappointed us. As first time buyers, we were often confused and hesitant to take this enormous leap! Susan was the perfect person for us. Only a phone call away, answering every silly question, she became family to us and never forgets to stay in touch. She has and continues to care for, and treat us with such respect. We have never experienced her level of service and to this day, she makes us feel like we are her most important clients! The purchase of a house is such a stressful time, but Susan made it all simple. She provided us with lists of business, restaurants, etc. in our area so we were very much at home as soon as we moved in! What I have valued is bumping into her while shopping and knowing she never forgets my name. We have become family and it’s a great feeling to know we made the perfect choice! We have, and definitely recommend Susan to anyone looking for a trustworthy, honest professional who cares about you and your individual needs! Thank you for letting us share our experience!

When dealing with realtors, I’ve always entered the relationship thinking “they are not your friend, they don’t work for you, they work for themselves.” Of the six homes I have purchased, Susan Borochov is the first realtor to change my mind. She is a superb professional business woman, awesomely knowledgeable, and one who most ably, and with great personal concern, represented us. For example, she explained deeds, permits, surveys, and other complex documents, as well as government and legal requirements. She helped us by dealing with the mortgage company, escrow company, insurance, negotiations with sellers and their realtor, and she shared a list of maintenance and remodeling contacts, all of this clearly with our best interests prevalent. Several times throughout the buying process, she foresaw and resolved potential problems with negotiations; even a several-year open permit which would have delayed closing, perhaps even voided the sale. Finally, she has been very generous in taking care of us after the sale. After a 30-day whirlwind, we have a new home, and a new friend, Susan Borochov.

I can’t recommend Susan Borochov enough, where do I even begin? I was ready to purchase my first single-family home investment, and Susan guided me through every step of the process, starting with getting pre-approved, and then off she went! As a busy business professional working long hours, I truly appreciated how proactive and on top of the real estate market Susan was. She knew exactly which neighborhoods held their value and could rent quickly. For months, she sent me videos of potential properties, staying patient and persistent until we found the perfect investment that matched my game plan. There were several homes I liked along the way, but Susan always took the time to explain the pros and cons, often pointing out things I hadn’t even noticed. She could have easily made a quick commission by encouraging me to move forward, but she didn’t. Instead, she prioritized my long-term goals over a quick sale, which showed me just how much integrity she has. When it came time to make an offer, we were in a competitive, multiple-offer situation in this buyer's market. The property needed work, but had LOTS of potential. I was nervous, but Susan helped me strategize, and thanks to her presentation, our offer was accepted! Unfortunately, after inspections, the home revealed issues even the seller hadn’t been aware of. Susan handled the situation with grace and fairness, negotiating a credit that left both parties satisfied (the seller's Realtor was also very fair and easy to work with). She’s great at presenting facts and fair estimates in a way that makes sense and gets results. After closing, Susan didn’t stop there. She connected me with her trusted vendors, hands-on helped coordinate the repairs and renovations, meeting vendors, crawling under the house to see the leaks were repaired, meeting the cabinet and flooring installers, electricians etc...and continuously sending me video updates and guided me through preparing the home for rent. She was right, after the renovations, she introduced me to her go-to property managers, and my multi-family home was rented within 7 days! There’s honestly too much to mention when it comes to what Susan did. It's clear she truly enjoys her career, values her clients, and has built strong relationships with the people she works with. All her vendor contacts speak so highly of her, they jump to help her and are full of praise for her positive energy and professionalism. Susan is a true asset, not only as a lifelong Realtor, but also as a friend. I’ve already referred her to others, and even my referral is in awe of Susan’s service and dedication. The consensus is, she is not your average Realtor. Many thanks to you, Susan!